Dynamics Corner

Episode 505: From API to EOD: How Well Do You Know Your 3-Letter Acronyms? Reducing Friction in BC

• Brad and Kris • Season 5 • Episode 505

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How good are you with three-letter acronym trivia? Could you rattle off what MPS, BOM, and EDI stand for before your morning coffee kicks in? In this episode of Dynamics Corner, Kris and Brad put their guests to the test — and then get stumped right back. Natalie Lemke, CEO of RUX Software, and Ben Cole, Strategic Sales Executive at RUX, join the show for a conversation that's equal parts fun and informative. Natalie shares the story behind RUX and its Business Central–integrated rental management solution built for organizations managing heavy industrial assets — think cranes, oil field equipment, and the labor that services them. Ben dives into the RUX BC Toolbox, a suite of 30-plus productivity apps for Business Central, and reveals which hidden gems he wishes more people knew about. And just when you think it's all ERP talk, the crew veers into a lively debate about what "end of day" actually means, how they each use AI tools like Copilot, Gemini, and ChatGPT in their daily workflows, and why Ben's trip itinerary planned by AI might be the most Type A thing you've ever heard. Don't miss this one.

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SPEAKER_01

Welcome everyone to another episode of Dynamics Corner. There's so many abbreviations in the world, and I'm excited about this one. I'm your co-host, Chris.

Guests From Rux Software Join

SPEAKER_03

And this is Brad. This episode was recorded on February 9th, 2026. Chris, Chris, Chris. We had a fun discussion today. We were able to start off talking about three-letter acronym trivia, and then we're able to talk about a great suite of applications and offering for customers within Business Central. And we were able to have a few additional tangents and talk about AI. With us, we had the opportunity to speak with Natalie and Ben from Ruck Software. That was pretty cool. Sounds much better. So you know, I I know it's early in the morning, and before we get started, I came up with a few questions for you. And what these questions are is um I I had a long conversation with Natalie recently, and we came up with this topic of three-letter acronyms. So I have a list of three-letter acronyms related to software development and ERP software. And I want to see if you guys know the answer. Alright. You ready? Yeah.

SPEAKER_04

We're super ready.

SPEAKER_03

I know it's early, but I'll give you guys the softballs first. API. What is API? Don't everybody answer at once. You should be like jumping off this. You know we're doing the business central trivia again soon. So do you want it, Natalie?

SPEAKER_02

No application programming interface? Correct.

SPEAKER_00

Oh, Ben. Ben and Natalie.

SPEAKER_02

I was sweating. I was sweating for a second.

SPEAKER_03

If you need to tap in Chris, you can tap in Chris too. SDK.

SPEAKER_02

This is another technical one. Really, really testing us this morning. If I have to jump from the technical ones to I'm blanking for now.

SPEAKER_01

Software development.

SPEAKER_03

So close. Kit. That's right. Software development kit. I may jump over some of these and we'll get into the ERP ones. IDE.

SPEAKER_00

Brad, what's going on right now?

SPEAKER_02

He's just trying to stump us, Natalie.

SPEAKER_00

I feel like he knows he's got two non-developers on the line.

SPEAKER_03

We got the wrong people on the phone. Okay, okay, okay. We'll jump to that. IDE's integrated development environment. Well, I mean, some of these we could do. Okay. We'll jump now. What is what is ERP? I'll give that one to Natalie so she can get a softball.

SPEAKER_00

Enterprise resource planning.

SPEAKER_03

Enterprise resource planning. CRM. Customer released management management. Okay. S CM.

SPEAKER_00

Supply chain management.

SPEAKER_03

WMS. Warehouse management system. Are these easier for you guys? I had some software on this.

SPEAKER_00

MRP? MRP. Material resource planning. Do we get to go in the other way later? Like later, do we get to ask you? Do we get to quiz you at the end?

SPEAKER_03

Absolutely. Absolutely. There have to be something that is valid and within our space. All of these are within our space. I I sat up late last night and I uh working long and hard to come up with these. So yes, yes. During that we did we do BOM during the game.

SPEAKER_01

He did. He did do BOM. He Ben got it.

SPEAKER_03

You guys threw me off. I have uh A D H Remember you can't you can't say that when you're when you're flying.

SPEAKER_01

You can't say B O's.

SPEAKER_03

Yeah. You know, that would be an interesting conversation to have. KPI. Ben, you know that one.

SPEAKER_02

I know you know key performance indicators.

SPEAKER_03

Yes, sorry. EDI.

SPEAKER_00

Electronic data interchange.

SPEAKER_03

S K U. Stock keeping unit. RFQ. Request for quote.

SPEAKER_04

Request for quote.

SPEAKER_03

Yes. POS, and we're not talking the profanity. That's where I was talking about. Point of sale. Point of sale. I know that's where you're going. That's why I had to cut this off. We're keeping this rated G today, hopefully. We'll see. That's good to know. MPS? N? M. I'm sorry. That's my northeast accent. Oh, you're gonna M. MPS. Yes.

SPEAKER_00

Material planning system.

SPEAKER_02

I should have just said, I should have just ran with NPS and gone net for motor score and just said next question. That's it. That's it.

SPEAKER_03

You should have master production schedule. I'm going to do another one. R UX.

SPEAKER_00

Oh. What does it stand for, Ben?

SPEAKER_02

Uh it doesn't stand for anything.

SPEAKER_00

I like the I like the crowdsourced multiple people. Is it rental UX? And I was like, sure, user interface or sure. It can mean whatever you want it to mean.

What Rux Builds And For Whom

SPEAKER_03

It can mean many different things. And with that, would you mind taking a moment to introduce yourselves? We'll start with Ben.

SPEAKER_02

Sounds good. My name's Ben Cole. I'm currently a uh strategic sales executive at Rux. Uh in July of last year, I had my business, ERP Connect, um, that merged with uh Rux. So join the family. And uh as many people probably know, had the business central toolbox, which was more the horizontal tools, and then I'll let Natalie introduce herself and talk about some of the industry verticals that we focus on as well.

unknown

Thanks.

SPEAKER_02

Natalie.

SPEAKER_00

I'm Natalie Lemke. I'm the CEO of Rux Software. We provide uh business central integrated solutions for organization organizations in the industrial asset management space. So think about businesses that have uh big commercial assets like cranes, trenching equipment, uh oil field equipment, and the related labor that services that equipment. Uh, and we deliver those solutions inside of Business Central. Uh the business was relaunched August of last year under the new brand name Rux.

SPEAKER_03

And now we know Rux means whatever you want it to mean.

SPEAKER_00

It does, right?

SPEAKER_01

We do with the rental equipment.

SPEAKER_00

I like I like there's all sorts of fun alliterations you can do, like Rux Rux. Uh Rux Rucks.

SPEAKER_04

Rux.

SPEAKER_00

Rucks runs rentals.

SPEAKER_03

Rux runs rentals. I like that. I like that R UI. See, it is interesting because it it does spark the question. And it also gives you the idea to have a three-letter acronym trivia game first thing in the morning without telling anyone to be prepared for it. So we do appreciate you uh being you know passing the exam that you had to take this morning. Your week can be uh set off right, but uh uh there's a lot of things I want to talk about. Ben, you had the the BC toolbox. Uh, you'd like to see a lot of your videos, and now I see you switched over to Rux with your your wonderful videos on tips and tricks and uh Freaky Friday uh uh extravagance that you do. Uh Natalie. Um would you mind telling us a little bit more about the rental portion of the Rux offering? I do have several questions on that. I know we spoke about it briefly when we had the opportunity to uh enjoy the cold weather at the Tampa event, not to talk about that again, but the rain that never came.

SPEAKER_00

Yeah, the rain that never came and the cold weather that Florida has been experiencing. None of us know what to do. It's been below 50 degrees most days, and there was frost on the grass last week.

SPEAKER_01

Oh god, whoa, 50.

SPEAKER_03

We're above 50 where I'm at. That's crazy. So you you're going to trigger me for this, though. I came back and this is the coldest it's been since 1900, I believe. And all of my stuff is dead, was burned. Like my entire backyard is brown. Like my plants, trees, bushes, just brown, and the leaves are falling off from the cold that we had. Uh, hopefully they all grow back because you know we're not supposed to have frost down here, like this far south. You're further north than I am, but this far south.

SPEAKER_00

I'm not made for this.

SPEAKER_03

Okay. Sorry for the the brief tangent, but to jump into the Rux rental rocking offering.

Rental Pricing And Revenue Connection

SPEAKER_00

Yeah, absolutely. So the easiest way to think about the rentals product that we provide is that it connects the fixed asset in Business Central with the revenue production process. So uh you use the three-letter acronym during the game show portion, RFQ. So we connect with quoting, we have a module that delivers features like rental contracts, the association of that contract to assignment of assets, pricing of those assets through nonlinear pricing. So if you think about hourly rate, day rate, week rate, month rate for renting that asset, different types of uh monetization. So usage-based monetization through time, um hours. Uh, it could be connected to labor usage with that industrial asset, and then through the closing of that contract, the invoicing of that rental periodic. I wrote a couple down for I was gonna say, what do we think MVP stands for?

SPEAKER_03

Oh minimum viable product? Yes, minimum viable product. Oh, so you have some you want to ask. We can go back, we'll go back to the rental, but if we want to rewind it, we want to, yes, uh, we want to do a quick rewind and you can ask us some. Go ahead.

SPEAKER_00

I wrote I wrote down a whole page. I was thinking about it after our conversation. I was like, I wonder.

SPEAKER_03

The conversation this morning, or if we have a whole page already? Whoa.

SPEAKER_02

Natalie can't.

SPEAKER_03

You can't have you prepared.

SPEAKER_02

Uh I've got one.

SPEAKER_03

Uh well, Ben, Ben maybe voted off the island because Ben is not wearing his hat. Uh it has not arrived.

SPEAKER_02

So when you get that check for tracking information, it has not arrived. Listen, that's the USPS. What's that acronym? Oh, trust me. It means it's not going to be delivered on time. That's what I know the acronym means.

SPEAKER_03

The USPS that that that tracking system for the USPS is probably the worst thing invented since the invention of what's the another bad invention.

Customer Feedback And Roadmap Design

SPEAKER_00

We need we need the Domino's pizza tracker software developers to just take a weekend and fix the USPS tracking system. I'm sure they could vibe hackathon for those people.

SPEAKER_03

I'm sure they could barco it because that's awful. All right, Ben, well, when that happens uh to arrive, we'll get it. Um, we'll have to you know see it everywhere going forward, you know, uh at the trade shows, at the Ben's Tips on Friday, and all those other things.

SPEAKER_02

You can you can be a guest star on like uh we could do we could it's a feature Friday, but we could do a freaky Friday where we like switch bodies and your meeting.

SPEAKER_03

But but I'm you oh we'll do that. That's uh we'll talk after this. But yes, I'm sorry. I know it's feature Friday, but it's that type of morning.

SPEAKER_02

Uh I do appreciate your feature Friday, by the way. My my not controversial, but just people always make fun of me for it is what does EOD stand for? Well, it's it's end of day, right? But like what does that mean to different people, right? Is your end of day five o'clock, four thirty, or or or midnight, right? I feel like those are the only the only options. So I was wondering, Brad and Chris, what are your EODs?

SPEAKER_03

The I was first going to say explosive ordnance detachment. That was my first one. What is my EOD? I honestly feel like never because I feel like I just have one continuous D. Um, to be honest with you, one continuous day. It starts early and ends late, unfortunately. I take breaks throughout the day. So my end of day ultimately is about 2130.

SPEAKER_02

So if you told somebody I'll have it to you by end of day, it would be around 2130 Eastern.

SPEAKER_01

Depends how I feel at during that day. Because end of day be like at 5 p.m. I really don't want to talk to anyone.

SPEAKER_02

In some heads in the context of like a deliverable, not a in the context in the deliverable, I would say 1700 is end of day.

SPEAKER_03

Is is again. So my end of day, like when I work and stuff, is I usually will pause, eat for the evening. If I don't have anything major going on, I'll sit down and work until maybe 2100, 2130. But if I were to have to if I were to coordinate a time with someone, EOD would be 1700. Yeah. That's fair.

SPEAKER_01

End of day for me, it's more uh I I want to respect the person that I said that to. So usually if they're East Coast, you know, like Brad, and I say end of day, I'll make sure it's gonna be 1700. But if it's like I don't know, Ben, that's like a maybe 2300 for you. Yeah, that's fair.

SPEAKER_02

Hey, I'll probably I'll be on and I'll probably respond pretty quickly. So that's fair. Because mine mine is about yeah, mine's about 11, 11 p.m. Central. There you go.

SPEAKER_03

So that's midnight.

SPEAKER_02

Midnight midnight for you guys, yeah. Okay, got it. Basically, it just means it'll be in your inbox before you wake up.

SPEAKER_03

Okay, so you think e so that it this is an interesting topic because I brought quality, not quantity. No, I it's it's how you infer uh words in a sense, because you said end of day. End of day to you means you'll get it in by the morning, you know, by the time you wake up. But what if somebody wakes up at 112300 Central? If they're working night shift, I you know, I don't I don't have any. No, I I understand. All jokes aside, that's interesting. So well then should we just say you'll get it when by the morning? By B-O-D? B-O-N-D? B-O-D, yeah.

SPEAKER_02

B-O-D. That would be good. That was uh that's interesting. That's making me make our own acronyms. We can make up our own acronyms.

SPEAKER_03

Rucks.

SPEAKER_02

Bond. B-O-N-D, beginning of next day. That's my new acronym. Oh, there you go.

SPEAKER_03

You'll get it. You get it bond. Okay, Natalie. Late on us. Yeah, what do you got?

SPEAKER_00

Ooh, I had a couple more. I had B O L.

Cloud, NAV History, And Upgrades

SPEAKER_03

Bill of Lading. Bill of Lading. Could work. Are we pausing? Are we buzzing in or just no, just go for it? So just just shout. Just shout. And Ben's participating.

SPEAKER_00

I mean, I think you should too. I'm just I'm just that wasn't a question.

SPEAKER_03

That was a statement. No, I'm just and what's it related to?

SPEAKER_00

What we do.

SPEAKER_03

Um executive user transformation?

SPEAKER_00

End user training.

SPEAKER_03

I have never heard that before.

SPEAKER_01

End user training.

SPEAKER_00

So we do, you know, train the trainer, but what's the thing that we really have to make sure gets done?

SPEAKER_03

End user training. So is train the trainer, triple T? TTT?

SPEAKER_00

I suppose it would be TTT. Um and then my favorites, ETC, etc.

SPEAKER_03

And or Wow, you're stumping. Me, I'm going back to my uh software development acronyms. I know all those.

SPEAKER_00

I know I was gonna see.

SPEAKER_03

Oh man, this is wrong. ETC.

SPEAKER_00

Estimate to complete for all our project managers out there.

SPEAKER_03

ETC. ETC.

SPEAKER_00

And it goes together with another acronym, EAC. Estimate at complete.

SPEAKER_03

At complete. Trying to think, what do I say for what's your ETA? E C A C.

SPEAKER_00

You're just like, I'm gonna get it to you by EOD and it's gonna be done and it won't matter.

SPEAKER_02

Okay.

SPEAKER_00

Or what we say in my house, you get what you get and you don't have a fit. Um both work. Uh okay, and then um MFA.

SPEAKER_03

Multi-factor authentication.

SPEAKER_00

Bingo tied with SSO.

SPEAKER_03

Single signal sign-on. Well, now you're talking my language.

SPEAKER_00

Uh and then I wrote down F D D.

SPEAKER_03

Functional Design document. Yes, yes. C R D P R D.

SPEAKER_00

Functional design document.

SPEAKER_03

C R D.

SPEAKER_00

C R D. Yeah. C R D.

SPEAKER_01

It's gonna be a whole episode of that. It sounds like a pasta.

SPEAKER_03

I was gonna say like a change request change change request document. Oh change request document.

SPEAKER_00

None of that. None of that. You had an EDI one, A S N.

SPEAKER_03

Advanced ship notice. Yeah.

SPEAKER_00

Advanced ship notice. And then POA. This is another EDI one.

SPEAKER_03

Point of acceptance.

SPEAKER_00

Chris is gonna get it. P O A? P O A. And it's an EDI document.

SPEAKER_03

Go back to my friend here.

SPEAKER_01

Purchase order. Acceptance.

SPEAKER_00

Purchase order acknowledgement.

SPEAKER_01

Oh, acknowledge exit.

SPEAKER_00

Mm-hmm. Mm-hmm.

SPEAKER_03

Oh, I I had a typo. I put P O T and it's purchase order transfer.

SPEAKER_01

So pot.

SPEAKER_03

Listen, I tried to type quickly in. I'll get you the pot by EOD.

SPEAKER_00

I don't think the A and the T are next to each other on the keyboard. What's going on over there, Brad?

Mobility And Offline Power Apps

SPEAKER_03

Here is on your ASN. What's going on with the keyboard? I usually don't have a keyboard when I do this, to be honest with you. This is the first time that I've used a keyboard, so I'm able to type. Usually I just click. Or I use my phone. But then I always see myself in the videos going. So now I just decided to type today. Okay, so jump back to the rental software and the other Rux offerings. You have an interesting story with the whole rental software as well, too. Can you give us a little backstory of the uh rental software? I remember it being an interesting story, but I don't remember the story.

SPEAKER_00

Oh, I'll give you the uh the abridged version. Um so uh let's see, where should we start this story? Um a little over a year ago, I had the good fortune of partnering with Juxtapose and meeting Malcolm and Christian Roach, who had uh software that they had designed specifically targeted at oil and oil field service organizations. And they'd done a wonderful job building the software. They re-architected it when Business Central was released, specifically to be a cloud native solution. They had clients all over the world using the system, um, and it was time for Malcolm to retire. And so uh I had the very good fortune of stepping into the business um and taking over the reins. The thing that was interesting is the software didn't have the technical debt that you typically see with a business that's 30 years old. The system had been well maintained, and because there were so many clients on the platform, we had a lot of really rich customer feedback about how the operating system was working, what was working well, where there was customer feedback and what could work better in the software. And I think that's something that when Ben and I first met and spent time talking with each other, one of the things that he is really passionate about as well is knowing and understanding all right, this is how we think the software should be built, here's what the functional consulting mind looks at, here's what the developer mind looks like looks at, here's what the solution architect looks at and thinks this is what a well architected and well designed system should be. But really, it's clients with hands on keyboards and using the software out in the field that make a big impact. And so we are able to take that input from clients in the beginning of 2025 and use that to inform our product roadmap over the last 12 months and into the next several years to say what are the things that would most impact the end users that are using the system. And the things that we hear consistently are the pricing calculator that we have inside the rental application is unique. It provides a lot of value to end customers. So connecting that fixed asset to the revenue production process, a very critical part is that pricing engine. And then the other thing is the service and maintenance of that asset. So if the asset isn't in good working condition, isn't getting planned and unplanned maintenance efficiently managed, that asset isn't out making money. And ultimately that's what most of our customers are targeted at doing is having their assets hard at work out in the field. And that fits nicely with the toolbox apps. We want to make sure that that process is running efficiently and business central. So if the assets are hard at work out in the field, we want to make sure that the users that are tracking those things in the system are working efficiently in the application using the right productivity solutions. Excellent.

SPEAKER_03

So no, it's it's a it's a great, it was an interesting story. And now the rental I say rental management, but the I guess the rental management um application, it's within Business Central, works with Business Central online, uh, also works with Business Central on premises. And if so, how far back do you support?

Telemetry Versus Real‑World Behavior

SPEAKER_00

Oh um do we have clients on early teen versions of nav? Yes, yes, we do. Wow. Uh are we actively working to help clients find their way to the cloud uh through public or private hosting? Yes, yes, we are. Um we had a call last Friday with a partner about a client who's on NAV 5.0.

SPEAKER_04

Wow.

SPEAKER_00

That is currently not using our rental software, but they are currently using a rental system and they're trying to sort out how they get to current.

SPEAKER_04

Wow.

SPEAKER_00

Um, and we see that a lot because there wasn't a lot of really great rental software out 20 years ago. So what did people do?

SPEAKER_01

Manual paper.

SPEAKER_00

They made great decisions. Yeah, they made great decisions, and then they found some really smart nav software developers and were like, hey, let's do this.

SPEAKER_03

Yes, yes, wow, nav 5.0. That's a that's a long journey. I hope that's uh I hope that journey goes well for them. That um right. No, it is. It's I'm just thinking back. It's just my mind wanders when I hear NAV5. I think about where I was when NAV 5.0 came out and how the application has changed since then. So you you're you do have customers back, you support Microsoft Dynamics NAT, but your primary focus is at this point is business central. And once you're in business central cloud, then you can stay current. And I like I'm a big advocate of business central cloud or uh or even hosting to where you can at a point where you you have those updates applied because then you get the latest features of the software, and then also with applications such as features and functionality get released, you get to automatically get those or have those rolled into um the application.

SPEAKER_01

I got a quick question about you. You had mentioned uh the last 12 months you made a lot of improvements. You you get a lot of getting feedback from your from your customers. Do you did you find that to be uh a huge uh challenge trying to get feedback from end users or or was it pretty straightforward to uh for them to provide their feedback to improve the product?

SPEAKER_00

I think uh I think for us asking the question to our clients and saying one of the questions that we used, and uh I learned this from um the head of UIUX at Juxtapos, Sloan Hastings, asking the question if you had a magic wand, what do you wish the system could do? Clients are more than happy to tell you what they would do if they had a magic wand. And sometimes it's small things, like we got some feedback about sub-rentals, sell-offs, and being able to roll back transactions when somebody had processed something with the incorrect unit attached to it. So an individual who might be working in the yard that's assigning out units picks the wrong one when they're going through the process. And so what ends up getting processed in business central doesn't match what happened in reality, and a user needs to correct that. They're happy to tell you the ways that they wish things worked, and it's that question was a really powerful question. So we got great feedback using that question. The other thing that um we did is we have a series of on safety.

SPEAKER_03

I like that. No, I really think that's a good way to ask somebody, you know, what what do you think, you know, what features do you like, or what do you think it would do? But the magic wand is a nice framing. I'm going to uh steal it. Just telling you.

Reducing Friction In Workflows

SPEAKER_00

You're all welcome to steal it. Yes, because it's also a forward-looking, it's not just what do you wish worked better. It's also the sometimes users have really innovative process design opportunities where they're like, if I could just get from A to C instead of going through B, you know, that that can be really helpful feedback. Um, and then we did a series of on-site visits. So our product team went on-site to a variety of different clients, uh, some in conjunction with marketing leadership, others in conjunction with our delivery team, to specifically with the goal of seeing how users were using the product in the field, and then what tasks still were getting done back at the office and understanding what was working efficiently out in the field versus what was working efficiently in the office and where there were inefficiencies.

SPEAKER_03

Is a great approach because you get to see firsthand how the application's used, and then others uh then you get to see that's it's often what I see in here is it's very easy to design an application or even do modifications for a customer uh if you're doing that based upon um what you think it is that they're talking about. But if you can actually physically see, like I've always enjoyed going to having tours of facilities or uh not because then you can see the physical challenges they may have with using an application that you have to take into consideration. Uh you talked about having a delivery team. Uh the delivery team uh for this application is it do you primarily work and handle the delivery of the implementation of the rentals portion of the application, or do you have partners that do that for you, or is it a combination of both?

SPEAKER_00

It's a combination of both. So today we have a few partners that have done several laps around the track that are very comfortable implementing the application. And those partners are fantastic at taking care of their clients. And there are some partners who are just getting started with our solutions, and so we pair our experts with their team to deliver the rentals portion of the product or the service portion of the product. The same is true for our toolbox apps. So we have many partners that are very good at delivering those solutions. Uh, the configuration has been made very straightforward by our development team. And so the goal is really for partners to be able to deliver that to clients at the at the right time during their implementation or after they've gone live. Uh, but to the extent that a partner hasn't gotten that expertise yet, our team is happy to step in and again partner with that um partner to deliver it to that client so that it gets configured in the way that's most optimized for their installation of business central.

SPEAKER_03

And with the rental management, just if I want to want to unpack sort of what types of challenges that an organization may have with rentals uh and where this fits in, it can manage the purchase of the asset, uh rental of the asset with contracts over periods of time. Uh and then also maintenance. Did you mention of the assets that are rented as well? Uh correct.

SPEAKER_00

Planned or unplanned maintenance. So sometimes it's a piece of equipment that's due for an oil change, and sometimes a door broke on a crane that's on site and it needs on-site repairs. Um we also have rental swaps. So where there's a piece of equipment that's on the field and something's gone on, where that piece of equipment needs to be switched out for a comparable piece of equipment. So the contract can remain continuous and we can switch out that asset so that the job site remains productive and the asset that needs to be brought back to the yard can be brought back. And that could be because of maintenance or for another reason.

SPEAKER_03

You are talking about mobile service of these rentals. So I'm assuming there's a back-off portion of the application. How does the mobility handle? Does it handle with an external application or is it something that's within Business Central? In which devices?

Folding BC Toolbox Into Rux

SPEAKER_00

Right now, the major Yeah. Right now, the majority of our clients are using the Business Central mobile client. Uh, we do have a Power App. That Power App is used by a couple, a couple of our clients today. It's in beta. Um, that power app is something that will be extending in 2026. So it's something that we've gotten a lot of demand for. Mobility was one of the top three things that we heard from clients across the board. Um, it does have online offline capability when using the Power App, and that's the most attractive part for folks is they need to be able to go wherever their equipment is, which may or may not have consistent cell tower range or uh Wi-Fi access.

SPEAKER_03

In speaking with many people, that is one thing that I think gets often overlooked by many individuals. That's it's not even just within business central space as far as business central online. It's the areas of the the planet or the places that you go where you don't have internet connectivity. Uh and how do you continue to operate? It's one of those things that you start to to really start to think about with some of these um organizations and applications is how do you handle it if it's geared towards that mobile or remote type of uh service type um features and functionality.

SPEAKER_01

It is pretty surprising though that a lot of people don't there's still a lot of pockets uh where you don't have internet connections or offline capabilities. So using power apps is actually pretty impressive that uh you guys are using that within your uh offerings because that's also another area where people forget that you can extend Business Central using Power Apps as a you know system system external system uh that integrates fully with Business Central. It's fantastic.

SPEAKER_02

Yeah, it looks like looks like Natalie fell off again too. And I can I one of the things that I was going to mention in terms of like looking for those improvements as well, which I'm sure you guys will appreciate, is just looking at the telemetry as well and seeing like where did people fall off or like look observing their behavior right rather than just their opinions or what they're asking for, because you know sometimes those things are are great and usually they are, but sometimes they could lead you down a rabbit hole as well of things that also might not be used right. But by actually observing their behavior and seeing like where they fell off, you could use the mobile app, for example, and then extrapolating that into a power app or something else, right? Because we might build these things and go, this is all super cool, but then in practice, people might not think the same thing, right? We things we think are cool, other people might not, or they might not think they're useful, right? But by actually observing their behavior, we can actually see and then use that to improve on, which I think is like the coolest part about what we're doing.

Lightweight CRM Inside Business Central

SPEAKER_01

Because what when I was asking about the feedback earlier, I I was thinking about you know, we have telemetry that tells you a whole lot, but you telemetry doesn't tell you the things that they do outside of the system. And um having to, you know, you uh Nell, you mentioned about sending people out to just see them in person on site to see what are they doing that perhaps the application doesn't, you know, track because they're doing it as a manual process to get proper feedback. I think we uh uh I think in this industry, at least from my perspective, you know, post-COVID, it's almost like we forgot about that. We used to go on-site visits all the time to kind of get that feedback, even from an implementation perspective. We forgot that hey, we should really maybe perhaps go visit them and do an on-site discovery uh to kind of prepare to get the best out of the system. So uh uh something to consider for a lot of people that kind of stopped doing that um and and getting that kind of feedback as well. Yeah.

SPEAKER_03

Can I want to just take a a detour or a side rail because you mentioned telemetry? I am a telemetry fan, telemetry advocate, and I use telemetry quite often from the development point of view, just to see uh more of the technical aspects of the application on you know performance and how things are working. And I've talked with many others that are using it to keep track of the features and functionality that individuals are using within Business Central, and then being able to adjust from there, whether it's training or or other aspects of it. Uh but then I was challenged one time, and and you had mentioned it there. Is it almost like a self-fulfilling prophecy in a sense? Because is someone not using something because they don't have the training? Is someone not using something because it's not working properly, they're not aware of it, versus uh the alternative saying, okay, well, somebody's using this feature more, therefore we should enhance it more, and they're using this feature. That's why I was going with this, they're using this feature less. So we shouldn't use this feature, or we should focus less time on it. To me, it's almost it's it's a catch, 22, because it's you can use the telemetry because you can see see which features and functionality use the most. And then if somebody's not aware of that feature and functionality, then no one's going to be using it. But if the light comes on for them and they learn about it, you know, is it something they would be using? What is your thoughts on that? I this is unrelated to the Rex application. It's just more of a, you know, my ADHD. I guess you said I can't say that. Uh I think you're fine.

AI, Notebooks, And Meeting Summaries

SPEAKER_02

Um, I see both sides to it for sure. Um, I think it also gives you opportunity on both sides, right? Because if if if it's a training thing, let's just focus on that first, right? We could review our training materials, our documentation, our videos. We could uh see if it is uh robust enough, or maybe focus some additional marketing and training efforts, right? We do a ton, we do things weekly at RUX and and some larger things monthly, right? To obviously train people like we talked about before. Um so if it is a visibility thing, that's fairly easy to overcome, right? We have a list of all of our clients, we can email them, we can invite them to our webinars and things like that, right? Whereas if it's a uh if it's a technical aspect, right, we have the data. Obviously, that's a little bit uh well, it's easier internally to solve. It's a little bit uh longer of a process, right? Because there's more manpower that is needed to do that. But um I look at some of the apps that that I had built historically, right, before this, and there is that 80-20 rule, right? Where we had 30-something apps, but the focus was on the 20%, right? The the 80% of the downloads were for 20% of the apps. So where did you focus your time? Well, let's make those 20 uh percent better so that everyone is continuously using those, and we use those as the flagship apps to then, you know, kind of uh downstream get the traction for the rest of the apps. Not that they're any worse than the 20%, right? It's just like what gets traction. What we find a lot is like the ones that send the invoices and statements and the dashboards and things, those get the most traction because the most people can use them. But you know, some of my favorite apps that we've built aren't even in that like top 10 list, right? Which is kind of funny.

SPEAKER_03

Um, but and Natalie. What are some of those? Just out of curiosity, if you mind sharing, if you mind sharing, if you don't, then that's okay. For for which piece of it? The you said some of your favorite apps aren't in the top 10%. So what do you which were your favorite apps aren't in that 10%? Um I do have.

SPEAKER_02

Uh so are so what's not in the top 10 that I think should be in the top 10? That's the question that you're asking. Yeah. All right, let me let me pull up my full list because I know there's um there's quite a few. I think the I've got a payments plan um app that I think is is sweet. It's actually uh your guys' friends, uh Steve Chinsky and uh Kim and Rob were the ones who actually kind of gave us the original idea for this, because we had our payments plan app. So I know they have a few clients that are using it, um, because they are the ones who asked for it originally. Um, but I think that one's sweet. And uh we do have clients on it, but definitely not in the top 10. Um trying to think. I've got a data imports in migration that basically takes config packages and makes it about 90% quicker, or a tenth of the time, if you want to think about it that way. That's used on a lot of implementations, but again, that might be one of those ones where it's more um specific. And then probably my personal favorite that is kind of hidden in the pack, it's called autocreate dimensions, which, as you as the name kind of entails, you create a customer, let's say, it's automatically going to create a customer dimension and link that customer dimension back to the customer card, and then there's settings to choose how you want to default it, code mandatory, same code, no code, things like that. Um, so if I had to pick three, those would be my my top three. But the ones that are always downloaded are the invoice and statement delivery, the financial dashboard, the CRM, the advanced prepayments, um handful of others.

SPEAKER_03

But no, I can understand why those are popular. You think better that uh auto-dimensioned create. I had in the course of my time, I have actually done that mod several times. No, it's it's yeah, it just goes to show you what you're saying. It's a sweet, and I'm not it like anything else. It's uh, you know, had that been in existence then, or yeah, this was before. I haven't done that in several years. But I remember doing it back in the nav days, uh, you know, even more so when Dimensions first came out and then uh early na late in a vision, early nav days, uh working with that. So that I was not aware of that one either. You know, I do take a look at the the toolbox app every uh list every now and then uh after seeing your feature Fridays uh you know to draw attention to them, uh uh which you could know that's interesting with that. Um so so you you did bring the BC toolbox. Is it still called the BC Toolbox?

SPEAKER_02

Mm-hmm in your BC Toolbox now.

SPEAKER_03

Rux BC toolbox.

SPEAKER_02

Rux BC Toolbox. I was excited to see that. Um not Ben's not Ben's BC Toolbox anymore.

SPEAKER_03

Well, yes, I'll start saying Rux's BC Toolbox, but please forgive me if I say Ben's because it's uh It takes some time to get used to, I know. It does, it does. No, I was excited to see it and uh to see you pull it. And you and you're pulling those features into the rental uh application or rental offering as well, some of those features as well.

Search Habits And Trip Planning With AI

SPEAKER_02

Yeah, as you can imagine, one of the biggest like lifts over the last six months is getting everything to talk to each other, right? Uh completely two separate code bases over their 20 years. My I was building it for about five years before we merged together. Um, so yeah, we're the initial ones, Natalie. Correct me if I'm wrong, but the some of the dashboarding, the invoice and statement delivery pieces, the prepayments, I think those were kind of the three big ones. And our um we've got a really neat CRM tool that's kind of like a BC relationship management on steroids, but not quite D365 sales. Uh kind of sits in that middle piece. I don't know what your opinion is on the CRM in in Business Central, but mine was always that it was kind of difficult to use, a little bit clunky. So basically just take that, make it super easy to use, right? Because it's hard enough to get salespeople. I know because I am one now, um, to get them to log their leads in a CRM and log their tasks and log like I know because I am not the the model student for that. Um so trying to make it as easy as possible, right? Quickly add a leader, an opportunity, and then get it to flow all the way through a rental quote and a rental contract or a service quote and a service contract. And you know, that is an underturved application.

SPEAKER_01

So that's awesome that you're extending that. I think it's perfect for the rental component too, because you know, not everyone needs a full-blown CRM or CE product to just to do simple stuff, especially for SMBs. And um, I think it's it's it works, it it can work great, or it you know, it works great, especially if you extended it.

SPEAKER_02

Yeah, well, and a lot of people too have four or five salespeople, right? So it's not like they don't have this huge robust workforce, it's really just a handful of people in the field quoting deals, log in their leads, things like that. So it's like, yeah, you could go spend the money. And and we've had people that started on ours four years ago, and now they're like, hey Ben, I want to move to D365 sales. I go, Great, because I'm a Microsoft guy through and through. Like, stay in the Microsoft family. That's okay. We realize that that wasn't supposed to serve you forever. I hope you grow at such a rapid pace that. You do come off of it later because we have 30 other things that you can still use, right? Like it doesn't hurt my feelings. Um, I like that they're going because then it actually gives them more opportunity to use other things that we've created that could help them in other ways that they couldn't use before because they weren't big enough either, right? So it's kind of cool to be in that position.

Closing, Contacts, And Next Events

SPEAKER_03

Nah, it's it's it's um I've been a lot I appreciate your comments because I've been in many conversations lately with friction. Yeah. And it seems even more so now. The minute you add friction for somebody to do something, even myself, my conversations have been more with me um as well as others. So any process that can be simplified, um you're more likely to have somebody do it if you if you make it complicated or there's too many steps involves. Yeah. Um that's one thing that individuals need to keep in mind when they're designing software, I think, today is how do you reduce the friction for someone to be able to do the job that they're trying to do? Because ultimately people just want to do their job and they're going to find the easiest way to do their job. It may not be what you're looking for. It goes back to what we were talking about. When you design a system, have people use it that use it, not people who think they use it because I design and develop things all the time. But I only have to enter one sales order, for example. So it could be, and I'm using that as an example, right? I can enter one sales order and I'm like, ah, it's not that bad. But somebody who may have to enter sales orders all day long for different types of products and have the lookups and customers, it may not be such a nice workflow. So I do think that uh getting that stuff out there and taking a look at the friction that um is in place is important as well. So yeah.

SPEAKER_00

Well, that's why it's also there's there's a lot of people that I think if it is a lot of friction, they'll batch process their work. So they'll go perform several tasks, they'll write down what they did on their scratch pad, then they'll force themselves to go sit down and batch process their work. This happens in all sorts of industries at all different kinds of companies, not just the ones that we see. And I see you guys laughing because it's true. It's so true. It doesn't matter that they had internet access, it doesn't matter that we built a mobile solution with online offline capabilities, and telemetry will never tell. Yeah, telemetry will never tell because it shows that the user hit all those features when processing those transactions and everything posted through. But the process is obviously not efficient enough that the user is willing to do it while they're actually performing the task at hand.

SPEAKER_03

Oh, I know all about that batch processing. Uh, Krista's what I'm thinking of too, because we see it all the time. And unfortunately with batch processing, that's where a lot of mistakes get made. Uh and and things get forgotten. And uh so I think reducing the friction's important uh as well, which is interesting. Um, well, do you have any more acronyms for us? Does anybody come up with any more?

SPEAKER_02

No, I was gonna say that that's why that's why my EOT's midnight, because Natalie will be like, hey, how do how do we take some stuff off your plate so you don't have to work? I'm like, it doesn't matter because if you take stuff off my plate, then I'm just gonna put more stuff on my plate, like with these customers always telling us stuff like Natalie knows. I I obsess over reviewing it because I I really care that it's better, right? Because again, it was kind of my first baby, right? And uh I'll stay up all night just like trying to read into it and try to figure it out and solution around it because it's like, yeah, what was the what was the path where it broke down and how could it be easier? Because even with all the great CRM tools and everything that we have, like like Natalie's uh uh list of three-letter acronyms, I've got my stuff that needs to be like entered in CRM right here, right? And it's like the fastest way is to write it down, right? The fastest way is to write it down. Eventually it'll get into the system, but that's not like being a software guy, that's not a good system. Like I know it, I know it's a horrible practice, but it's just there's so many things to do. I laugh. I laugh. You just can't get caught up.

SPEAKER_03

No, it's it's it's one, it's a sickness that we I think we all have. It is you never get caught up. Two, the writing it down on a piece of paper. I can't tell you how many times I've tried I've tried dictation, I've tried uh shared applications so that it's on my phone and it's on my computer. You know, it's even using I use a Mac, uh, so you even use in tasks to try to use OneNote. I can name all the systems that I've had to quickly jot down the thoughts that I have. Yeah. Um and ultimately, like you said, it comes down to having a piece of paper. Sometimes it is because it's for some reason it you can just quickly put it down. Uh I now I'm trying notes in the Mac ecosystem.

SPEAKER_02

Well, I think it's organized like your brain too, right? Because like the way you're writing is like the way your brain sees it, right? Whereas in like a OneNote, it's just chronological with bullet points, which it's like hard to look through, right? But I don't know. I'm usually I'm usually pretty good about getting them in eventually. It's usually two or three days behind, but it will be funny because every once in a while, like an our chief sales officer be like, that came in today and you closed it the same day. I'm like, well, it's on my piece of paper for four days, but yes, I did close it in like two minutes.

SPEAKER_00

Telemetry won't channel on you either. If you put it in the system, the system will align with the what you told your boss.

SPEAKER_03

Ben's pulling off these same-day sales, but you you hit the key point. I've even tried mind mapping. Uh, I won't mention the product that I tried because it did give me the flexibility to um work in the way that your mind works, because your mind does work in that it's not linear, your mind is not a linear process. And I enjoyed doing the mind mapping. Unfortunately, it was only on the computer. Um, and I loved it. And I'm not using that anymore because they changed the plan and didn't tell me, and they did it mid-cycle. So I said, forget it, I'm done. Um, which is a whole other conversation. But mind mapping is um i is helpful, but we need to have something that uh you know can work easily on the phone as well as can I uh share something really quick.

SPEAKER_01

So I just uh I just sort of uh kind of discovered this uh several weeks ago. So it talked about AI really quick here and putting all the notes and uh Gemini Google product has a code called Notebook LM. So Microsoft also has one called Copilot Notebooks and it does a fantastic job to collect everything that you just specific to maybe a task or something that you do in a daily basis. You get you can actually now take that information and interact with other agents or co-pilot agents that can do some of those work for you, Ben. So uh even though like you don't have to like repeat re-entering stuff, you can use a notebook for an agent to pull up and perhaps enter in your own system for you on your behalf with a little bit more summary and flair.

SPEAKER_02

One of that that reminds me of one of uh Natalie and I's favorite things to do in our weekly meeting. We'll just ask Copilot what are the three most important things that Natalie and I are forgetting to talk about that we need to ask each other this week? Look through all my emails and notes and stuff like that. And it's it's pretty spot on, usually. Use use. I was like, oh, I forgot about that. Use notebooks.

SPEAKER_03

I think I'll try notebooks. So you said copilot has notebooks now?

SPEAKER_01

Yeah, Copilot has notebooks, so you can collaborate together using notebooks so you can add all your sources, your information of something that you're working on together, and then you can just collate all of that information and notebooks would do it.

SPEAKER_03

I want to try it and see because I I've been on that struggle bus for a long time. And now you're going back to do you record all of your meetings? So you you you go back to your workflow is to have Copilot tell us all the things that were missing, and you have it go through your emails. And uh, I'm assuming you're using copilot with an M365 so it can look through all of your other um documents and such. Do you record the meetings that you have so it has access to the transcripts as well? I do. Um almost all.

SPEAKER_00

Yeah. Almost all. Yeah. I you know, there's certain one-on-ones where if just Ben and I are talking, we're not recording that meeting, but every other collaborative meeting that we're in has been recorded throughout the week or is recorded through CRM and Teams and I do like planner.

SPEAKER_03

Yeah, so that's another philosophical road here outside of uh the you know the offering you have, just to see workflows. We we we again tangent number five for this. I have to get back onto not having tangents, but yeah, Ben sparked some uh some insights there and thoughts for me as far as you know, workflow and management, because I do like you know the co-pilot, if people do have the transcripts, you know, having transcripts for everything and send out co-pilot summaries all the time. I don't know how effective those are because I don't know who reads them all, but in the in the context of you know, maybe doing a weekly summary or giving a breakdown, it's a little um I think helpful.

SPEAKER_00

Are you let's ask some some philosophical uh questions.

SPEAKER_03

That's my life.

SPEAKER_00

If you if you go to search for something today, so in February 2026, you go to search for something, what's the first for you're you're working? So context is you're working at the job we all do, you need to find a piece of information. Where do you go first?

SPEAKER_01

A piece of information regarding work or just kind of like your personality. Regarding work, regarding work, the first product that you use to search. Uh for uh I'll let me answer that really quick. So uh I typically go with Copilot. If it's work related, uh there's a work tab and then there's a personal tab. Uh if it's work-related, I do work because it does look at all the things that are related to me as a user. Uh so that's the first place I would look at. If I'm looking for something very specific, especially documents, like I don't I don't know where the hell I put that thing. Uh and it does a pretty good job. That's usually where I go first in work-related wise.

SPEAKER_00

Red, where do you go first?

SPEAKER_03

Uh I don't I use co-pilot for some things. And then it depends on what it is, to be honest with you. I try to use co-pilot um to get the information, whether copilot would be in in Outlook. You know, if I say find me this, uh, I use co-pilot in Teams if I need the reference, a teams conversation. Um, for some documents, that's the struggle sometimes is where those documents are located, where copilot may not have access to it. But that's where I work now in 2026. Uh, if I need information outside of like looking for a work document, I'll jump to just a different model to use. I mean, sometimes I'll just even stick within Google and get the AI result, or I'll jump into Grok. Um I started using Claude more now.

SPEAKER_01

Um for basic search, like personal. Like oh, interesting.

SPEAKER_00

And like how would you how would you rate us for Claude?

SPEAKER_03

Claude? Uh I like it. It's very I I it seems to be um I use GitHub Copilot a lot for work uh because of development. I use all of everything within VS Code. I know everyone talks about the different environments, but outside of it, um I use Claude. Uh and I I've started using that more recently.

SPEAKER_01

Just really quick, on the personal side, I'd use Gemini more uh than ever. Uh surprisingly, to see to see Google and Apple uh have an agreement that Apple could use Gemini, I think it's gonna be uh easier. Or I think it's gonna get better because how many Apple users are out there that still relied on Siri? Now it's gonna change.

SPEAKER_00

I I will tell you my, I want to hear Ben's answer, but I will tell you what sealed the deal for me, and many people already know this about me. When I travel for work, my dad is the co-parent for my husband when I'm gone. And the way that I write instructions before I am gone is I will write it, I will write like my bullet points out on a post-it note. I will take a picture, I will upload it to Google Gemini, and I will say, please write a note with a loving, caring tone from me to my dad for him watching my children while I'm gone. I've got the prompt all structured, it's all set up, and it spits out the nicest email you have ever read in your life. It is so thoughtful. Gemini sounds just like me when I'm talking to my dad.

SPEAKER_01

So you're a Gemini user. Oh, you're a Gemini user.

SPEAKER_00

For personal communications, I find it sounds so much more like me than co-pilot. And so that's my and now I've trained it, right? Because I use I do the same thing. I travel often enough that this is not a one-off situation.

SPEAKER_03

See, it's about the context with that, because I I I want I want to get into a point because uh on this, well, Ben, uh you'll have to you'll be able to jump in and give you an answer. But if you train it, because I've given it, I I've had it help create stuff, and I think who doesn't do this in 2026? Uh, we'll look back on this in you know 10 years. I may not be around, but uh people will look back in 10 years and go, I'm old, you know. Um we'll go, Whoa, you guys had to write. You know, like we went back, like you know all those things. Like I say now, I was back in the day. I used to have to put a dime in the payphone to use uh, you know, to make a phone call. And you know, I remember I remember when the not this the cell phone I remember was being invented, but I remember when a portable phone was invented because when I grew up, we had like the landline spends like uh you lost me. But you you train it, like I give it references, and this is where I had mentioned in other another episode. I really do need to just record my life because I really want to see if I do a year's worth of recording of con like all my conversations, right? And then just say, you know, act like me and to see how it comes out. But again, it's uh it does pretty well.

SPEAKER_01

If if you train in the prompting, I want to know though, Ben, I want to know your answer because like Nally, you're you're you're a Gemini user. I know Brad, you're you're starting to tap into the Gemini product. You can set it up to a personal intelligence where you feed it how you want to how you want it to respond to you, in a sense that you can feed it your kind of your personality, like this is how I write, reference this. It is fantastic. So now he's learning from you because it's probably you fed it so much, but you can go beyond that. You can even do like, hey, when you're doing something this particular prompt, I want you to respond like this all the time. Uh it's just amazing.

SPEAKER_00

I do think it I think it helps though. I use Gemini for personal, I use co-pilot for work. And so I also feel like my work tone and persona is what I'm teaching co-pilot, and my personal tone and persona is what I'm feeding Gemini. But Ben, what do you what all right, tell us? Big reveal. What does Ben do? When you need to find information in 2026, where do you go? And then what's your preferred?

SPEAKER_02

So on it, I would say on the similar topic for work, one of the first things when the co-pilot studio and everything was coming out, my like trying to think of use cases, right? My first use case was we had 30-something products that we had built. A lot of people are asking a lot of different questions. We're merging with this new team. Everybody has similar questions. So the first thing that I built was like an email type agent and also a knowledge type agent, where I took everything we've ever created from a documentation standpoint, put it in basically a support agent, you could call it, and you can query it for any question for anything VC toolbox related, right? And it also learns from the emails because if it tries to draft something, and then I say, well, no, actually, from you know my personal experience, like this is a better way to do it, then it knows how to do it in the future. And then I've taken that over the last year probably and extrapolated it to many different extents, but from a work standpoint, copilot for sure through and through, just based on like all of the data that we have in our domain, right? All the emails over the last five years, all the documentation, the videos, the transcripts, everything like that, right? Honestly, when I'm doing something for a personal standpoint, I have just been uh for so long, I'm trying to break it and trying to test out basically everything. And I've I've played around with everything, but like Brad said, the Google search with some of the AI responses is typically still where I start from a personal standpoint, just because I feel like from the first day I had a computer, it was Google it, right? Um and it I just can't break the habit. Um but I've I've used Gemini, you know, Chat GPT, everything else. Um but I don't know, just Google Chrome, it's right there. Type it in the URL bar, and that's where I that's my like starting point. So if we're just talking starting point, that's still typically my starting point if I just have something on my mind that I want to know more about.

SPEAKER_03

Does it I think it's great what you did with the agent, by the way. I think yeah, I'd love to see more organizations do that because I think you could even then use that from a support queue. Like you said, sure it helps it helps provide better service for your customers or users because whomever is helping them, or even if they had access to it, you know, if they had if you had like a sales agent, you know, just to maybe do some self-service support, it just helps them solve like say solve their problem or answer that question faster. But you bring up an interesting, I think that's great. I wish um many organizations did that because I think it would be helpful. And you could, you know, from even from a user point of view of of certain applications. But I think what I you you started talking about the the Google search. I think to me, it depends on what I'm searching for. Um it's it I decided to think about like you said, I think it's great, it's it does wonders for it, but I'll jump over to one of the other ones if it's more um I'm not looking for something, I'm looking for a structure of something. Like what are the rules for you know, this type of this or that, or you know, fictitiously you know, create me a financial plan based upon this type of information. I'll go into one of the other ones more, but if I'm saying um you know, something more like what I used to do a Google search for, as they say, uh, I think the Google AI is is pretty good.

SPEAKER_02

Yeah. And depending on I I would agree with that, depending on how long or like how much information you need, if it's just something quick, it's Google. If if it's something longer, like Natalie and I are going to uh Vietnam for uh directions in May, right? And I have a larger trip than that planned, right? I'm gonna go to Hong Kong first, then I'm gonna go to Vietnam, then I'm gonna go to Seoul on the way home, and I use Chat GPT basically to say these are all the days, these are my flights, this, that, or the other. Basically, I've got 14 days, optimize it so that I can hit all the things I want to hit, and these are kind of like the three or four things I want to see in Hong Kong, these are the things I want to do in Korea. Uh, Vietnam's probably gonna be mostly work consumed, but it gave me like day by day, and it's like, wow, do you want to be do you want to be more aggressive? Like, do you want to try to fit more things into this where it'll you'll have less time at this museum or whatever? But like we think you can get through it based on average time spent at the museum, right? Or like whatever it is, which is like kind of cool. Like, do you do you really want to do you want to spend two hours there, or do you just kind of want to fly through it in 90 minutes? Like, you know, and you can and then you can interact with it, of course, and say, yeah, the other one's a higher priority. I want to spend just an hour at this museum, but I want to spend 90 minutes at the market or whatever. And like, okay, your train commute at that time typically is gonna be 27 minutes or like whatever. And it like, I mean, I'm very type based, so I loved it because it was like I can plan it down to the literally the minute, right? If you want to, might be a little bit extreme, but that's just a recent example um that I thought was super that Google wouldn't tell like Google won't do that, right? Um, I I think that's great.

SPEAKER_03

And it's like you said, it's contextual, you know, what are you searching for?

SPEAKER_02

I did start with Google, like what are the top five things to see in Hong Kong, right? And then you could get travel articles and blogs and things like that. So, like started there, and then it was like, okay, those three look cool. Let's plug those into chat GPT. I want to do these three things, anything else around like anything close to there that I can just knock out quickly that's on anybody else's top 10 list or whatever, right? So I'd say yeah, chat GPT probably for me.

SPEAKER_03

Well, I'm looking forward to seeing the results of that when you come back. I'll have to catch up to you. I'm making note just to see. No, just I've heard a lot of people who do that, and I've rarely caught up with them after they trip to say, you know, usually it's how was your trip, or whether you talk about some of the things your trip is, but uh you and I should have a conversation about uh it doesn't even have to be recorded in a sense, but just I'm curious to see, you know, from my own um knowledge or experience, how well was that plan for you uh with the trip, just to see if you followed if it uh if it worked out well. Well, Natalie, Ben, I could talk with you both all day. We talk about many different topics. Thank you for taking the time to speak with us today to talk about many things, including. uh the Rux offerings with the uh Rux BC toolbox as well as the uh RuxRux rental push I'm trying to come up with an acronym there with that but uh if anyone has any uh questions or would like additional information on any of the product offerings you have uh or even some AI workflow questions what's the best way to contact you Natalie Hi at Ruxsoftware.com is the best email address that comes straight in to uh our head of growth and she'll make sure the right person gets back to everybody.

SPEAKER_00

That's genius hi I like that I liked it too she told me we're getting a high email setup and I was like that sounds so great.

SPEAKER_03

Who doesn't want to email that sounds so human hi I've never heard of that before I've never heard that before usually people have like sales or something like that but hi is good. Mr. Ben sir.

SPEAKER_02

Uh LinkedIn probably Ben Cole Rock softer you can find me I look like this and just uh add me on LinkedIn and you'll know it's really him because in his profile there's a combination of uh feature Fridays and toolbox Tuesdays and lots of business central based knowledge articles. Yeah no I lots of good stuff there. I spent too much time I spent too much time on LinkedIn so you can find me there.

SPEAKER_03

Yes you no I don't think you do but um you one of the faces I always see somebody sent me a message saying man every time I go into LinkedIn and I see your face I like saying that every time I go into LinkedIn I go into LinkedIn I see Ben Cole. Hey it means it's working with Ben No you have some great videos and great tips um I I appreciate them. Yeah I'm just telling you that just personally because I like the short quick targeted you know I think we're all in that ADHD world of uh give me the what you have in three minutes or less and um I think it works well. But thank you both I look forward to seeing you both soon and talking with you. I'm sure we'll see each other in April in person. I think you're going to directions North America I hope absolutely we'll be there exhibiting with the booth. Excellent look forward to talking with you both there. Thanks again so much for having us awesome thanks guys all right thank you bye guys thank you Chris for your time for another episode of In the Dynamics Corner Chair and thank you to our guests for participating.

SPEAKER_01

Thank you Brad for your time it is a wonderful episode of Dynamics Corner Chair. I would also like to thank our guests for joining us thank you for all of our listeners tuning in as well you can find Brad at developerlife com that is D V L P R L I F E dot com and you can interact with them via Twitter D V L P R L I F E you can also find me at mattalino and my Twitter handle is Mattalino16 and see you can see those links down below in the show notes. Again thank you everyone thank you and take care

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